Start Guide
Everything you need to know to start supporting your guests from Conduit.
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Everything you need to know to start supporting your guests from Conduit.
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Once the listings are imported, you'll be able to manage guest conversations, automate responses, and track all interactions directly from your Conduit inbox. Please refer to our Property Management System docs for more info about your PMS
Email – Link your bookings@ or support@ email to Conduit and centralize all email communication. This allows you to manage your guest queries from a single platform. For more information on connecting your email, check out the .
WhatsApp Business – Manage inquiries from your WhatsApp Business account directly in Conduit. Sync your existing phone number or generate a new WhatsApp number through Conduit. Learn more about setting up WhatsApp in our docs .
Business Phone Number – Integrate VoIP services to handle calls and SMS alongside emails and WhatsApp messages. Respond quickly, review transcripts, and maintain a unified guest experience. See how to set up your business phone number .
Chat Widget: Add a custom chat widget to your company website, allowing site visitors to connect directly with your team, and manage these conversations through Conduit. Learn more about setting up the chat widget .
Create Custom Inboxes – Set up dedicated inboxes based on contact types (e.g., Guest, Homeowner, Contractor). Each inbox can be tailored with its own tools and workflows to effectively handle specific communication needs. See more
Customize Your Inbox with Fields – Add custom fields to your inbox to display relevant contact details, making it easy to view important information like homeowner status or last contact date directly in the sidebar. See more .
Managing Inbox Workflows – Learn how to map incoming messages to the right contacts and inboxes, ensuring that communication stays organized. You’ll also see how to remap or unmap contacts as needed for a streamlined experience. See more .
Learn more about the workflow
A faster response time translates to happier guests, and AI messaging ensures they're supported even during peak or off-hours. Learn more about best practices
Tags can be applied automatically by the AI or manually by team members, making it easier to organize, filter, and prioritize conversations. Set up custom tags
Learn how to filter and manage reservations efficiently with reservation labels
Mentions are tracked in a dedicated section of the inbox, ensuring no important communication is overlooked. Learn more
Learn more about how to teach your AI