WhatsApp

Send and receive messages from WhatsApp in Conduit

Overview

Connecting WhatsApp to Conduit allows you to manage all communications from your WhatsApp Business account directly within your Conduit inbox.

This integration streamlines communication by allowing you to respond to all messages, automate responses, and manage conversations in a unified platform. To use this feature, you must have a WhatsApp Business account.

Conduit offers two main options for integrating WhatsApp:

1. Connect an Existing Business Account: If your WhatsApp Business account already has registered phone numbers, Conduit will automatically sync and pull those numbers.

2. Use a Conduit Number: If your account does not have any registered numbers, you can generate a new WhatsApp business number through Conduit's Business Phone Number

Setup

Please refer to Meta's docs here for self-serve or fill out this form if you need our assistance

1. Go to WhatsApp in Settings: In Conduit, navigate to the Settings > WhatsApp to begin the integration process.

2. Connect WhatsApp Business Account:

   • Click on “Connect existing business account” and follow the prompts to link your WhatsApp Business account.

3. Phone Number Setup:

   • If your account has existing phone numbers, they will be displayed, and you can sync them to Conduit.

   • If you don’t have an existing number, click “Use Conduit number” to create a new one.

4. Verification:

   • Using Existing Number: A verification code will be sent via WhatsApp to the registered number. Enter this code in Conduit to complete the setup.

   • Using Conduit Number: You will receive a call to verify your number with WhatsApp. Please enter the code you receive in the call.

   Once the number is verified, it will be connected to your Conduit inbox.

5. Template Sync: You can sync and manage message templates for automating replies. Once approved, these templates will be available for use in WhatsApp conversations managed via Conduit.

Templates will be available in the chat input here